Shipping and Store Policies
Processing and Shipping
Processing times are normally 4-5 BUSINESS DAYS before your order ships. You will receive an email shipping notification when your order is ready. :)
Perfume orders are shipped Expedited for a Flat Rate on orders up to $100. Expedited shipping includes tracking number and insurance up to $100 CAD. Arrival is within 1-7 business days, depending on province.
Economical Small Packet service. Arrival time is usually 5-10 business after the shipping date. No tracking or insurance. If you prefer priority service with tracking, please message me before ordering, and I will invoice you the additional shipping cost according to your parcel's weight and size. Priority services are recommended if your order is over $100.
UNITED KINGDOM and INTERNATIONAL:
Economical Small Packet service. Arrival time is usually between 5-15 business after the shipping date. No tracking or insurance. For U.K. and some E.U. customers: If your order is over $22 US dollars, you may be required to pay a VAT or additional Customs handling fees. I have no control over this, and am not responsible for any Customs fees or taxes required by your government. Therefore, I recommend keeping your order within the Customs threshold amount.
* As an online seller, I must comply with export laws and cannot label paid international orders as 'gifts'. Sorry.
* Please allow up to 5 weeks for delivery outside of Canada before contacting me of non-delivered orders.
* I am not responsible for any delays due to Customs, or any tariffs, VAT's, or any other fees from your government.
* Although I ship Worldwide, there are countries in which I am unable to ship to due to strict Customs regulations or security issues. These include ITALY, IRAQ, AFGHANISTAN, SYRIA, etc. Also, I have stopped shipping to S. America, Indonesia, and several countries in Southeast Asia due to the large number of lost or damaged parcels. My apologies for any disappointment.
Refunds and Exchanges
Due to hygiene and personal nature of perfume oils, I do not give refunds or exchanges unless it is an error on my part (sent wrong item, etc). Please purchase samples before committing to a full-size bottle.
I am not responsible for lost parcels due to a wrong address.
However, I'm committed to making sure you enjoy your purchase and your shopping experience with me. If there is a problem with your order, please contact me! I generally resolve any issues on a case-by-case basis.
Important Information and Disclaimer
I describe fragrances to the best of my ability. However, scent is subjective, and will smell differently for each individual according to their body chemistry. Therefore, I highly recommend purchasing samples first.
If you are pregnant or nursing, do not purchase. All of my scents contain a certain amount of natural essential oils and resins which may not be suitable in your condition.
My perfumes are created to be as sensitive-skin friendly as possible with high-quality, skin safe premium fragrance and essential oils (I have super sensitive skin myself), but as with all products applied to skin, discontinue use if irritation occurs. By purchasing my products, you agree of the possibility that some people may have allergic or other reactions to such products, and I am not liable should such reactions occur.
You also agree that they may only be used for your personal use and NOT be sold or redistributed without the written consent of Sarawen Perfume Art.
© Sarawen Perfume Art 2011-2017. All rights reserved. All product photos, designs, and copy are property of Sarawen Perfume Art and are not to be reproduced without written permission.